HAIRY SITUATIONS: 

Crisis Planning, Response and 
Recovery for Your Pet Business

Hairy Situations was written to be used in two ways. It can be used as a step-by-step guide for those in the direct pet care industry who haven’t yet begun crisis planning for their businesses. The book can also be used as a reference and information source for those who have made a plan and want to ensure that they have covered all critical issues so that their pet care business can weather any crisis.

Hairy Situations provides the tools that pet care business owners need to get an active crisis plan up and running in a short amount of time, including a Customizable Crisis Response Plan for Pet Care Businesses.

disaster scene

Table of Contents

PART ONE: INTRODUCTION

  • Getting Started: Crisis Planning
  • By the Numbers—Plan—Train—Practice

PART TWO: LOSS PREVENTION

  • Assess the Threat
  • Risk Management
  • Physical Readiness
  • Fiscal Readiness
  • Backup
  • Documentation
  • Insurance

PART THREE: A LOOK AT REAL LIFE

  • Crisis Scenarios
  • Company-Focused Crises
  • Loss of Key Employee—Employee Error—Financial Difficulty—Theft and Fraud—Workplace Violence—Animal Escape or Loss—Fire—Injuries—HVAC Failure—Computer or System Failure—Legal Issues—Facility Damage—Loss of Reputation
  • Community-Wide Disasters
  • Wildfire—Earthquake and Tsunami—Weather-Related Events—Loss of Utility Service or Power Outage—Temperature Extremes—Pandemic
  • How Do You Prepare for These Crises?

PART FOUR: CRISIS RESPONSE

  • Evacuate or Shelter in Place
  • Communication Plan
  • Employees’ Role in a Crisis

PART FIVE: BUSINESS CONTINUITY AND RECOVERY

  • Physical Aftereffects
  • Emotional Aftereffects
  • Financial Aftereffects

PART SIX: CONCLUSION

PART SEVEN: PREPARATION, RESPONSE AND RECOVERY TOOLS

  • Customizable Crisis Response Plan for Pet Care Businesses
  • Evacuation Protocol—Shelter-in-Place Protocol—Facility Emergency First Aid Kit—Facility Disaster Kit—Employee Contact Tree—Critical Contacts List

PART EIGHT: RESOURCES

  • Selected Bibliography
  • Internet and Community Resources
  • Cell Phone Applications
  • For Further Study
  • Employee Education
  • News Sources

APPENDIX

Customizable Crisis Response Plan for Pet Care Businesses

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